DENSO TEN provides a working environment where ambitious individuals grow and teamwork flourishes. We invest in our people because our success depends on their personal and professional development. DENSO TEN management is committed to respecting each employee while nurturing both individual and team capabilities. We seek to put people first, encourage participative decision making by all members, foster collaborative teamwork and support career development.
Comprehensive Benefits Package (offered to direct hire full time teammates):
- Health & Wellness: Health, Dental, Vision, Prescription Drug Plans, Wellness Program
- Financial Security: 401(k) with 5% Company Match, Life & Accidental Death & Dismemberment Insurance, Flexible Spending Account
- Professional Development: Tuition Reimbursement, Career Development & Ongoing Training
- Work-Life Balance: Paid Holidays & Vacation, Volunteer Opportunities
- Employee Recognition: Recognition Programs for Achievements & Milestones
POSITION DISCRIPTION AND QUALIIFICATIONS:
The IT Support Specialist ensures smooth IT operations by analyzing user requirements, procedures, and problems to quickly resolve technical issues, minimizing downtime, and providing necessary tools and support. They educate users on best practices, analyze user requirements, and offer technical assistance for computer systems, hardware, and software. Their role includes responding to queries, running diagnostics, isolating problems, and implementing solutions to improve systems, ensuring efficient and effective IT functionality.
• Provide user support for all hardware/software requests.
• Perform end user troubleshooting on Windows-based operating systems for Windows 10/11.
• Review, analyze and evaluate the company's computer systems and user needs: document requirements and formulate/implement system upgrades or replacements aligning with the company's overall business strategies and work with management for final approvals.
• Administer Windows-based server applications to include Active Directory and Group Policy management.
• Configure and troubleshoot desktop computers, Servers and hardware devices, drivers, other end user equipment.
• Ensure the proper functioning of the company's information systems by performing upgrades as required to computer equipment to meet organizational needs.
• Install, configure and maintain the company's operating systems (Server/Desktop) and detect, diagnose, resolve and report any related problems to management.
• Utilize industry standards to perform system backups and recovery for desktop/laptop computers, servers and other attached devices.
• Manage and troubleshoot access to resources including files, folders, and cloud applications to include M365, SQL Databases and Oracle.
• Install new software releases and system upgrades; desktop computer, sever, database and cloud-based systems
• Configure applications and packages using deployment tools such as SCCM or PDQ.
KEY JOB DUTIES/RESPONSIBILITIES (more)
- Conduct system design and maintenance.
- Maintain company's secure computer systems by managing the access of portable storage devices.
- Monitor software licenses and ensure that they are renewed in a timely manner; review and analyze company's license needs on a routine basis to ensure that the company's licenses align with its business strategies.
- Maintain and monitor ticket queue utilizing industry standard application (JitBit).
- Assist in maintenance of VMware server (ESXi platform) and physical servers, active directory, DNS, DHCP to include mandatory upgrades.
- Troubleshoot server hardware including hard disks, memory, CPU, fan, motherboard, power supply.
- Train new users on use of software and company policies as they pertain to DENSO TEN.
- Track, monitor and document troubleshooting efforts to ensure timely resolution.
- Install and/or push desktop software, updates, patches.
- Maintain and troubleshoot phone systems to include Cisco WebEx and VoIP handsets.
- Other duties may be assigned.
EDUCATION
Associates of Science (AS) in Computer & Information Technology or
Bachelor of Science (BS) in Computer & Information Science (Preferred)
EXPERIENCE
Requires three or more years of professional experience in the field and 3+ years' experience in:
Technical Support: Troubleshooting hardware/software, providing user assistance (phone, email, in- person).
System Administration: Installation, configuration, and maintenance of systems and peripherals.
Network Infrastructure: Understanding network fundamentals and architecture.
Problem-Solving: Strong analytical skills and ability to resolve technical issues.
Communication: Excellent interpersonal and written communication skills.
Teamwork: Ability to collaborate effectively with team members.